Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

This depends on the country you're ordering from. Upon ordering from our website you should receive a tracking information link via email. Please contact us if you have not received shipping confirmation.

Oh no! Please contact us (support@crazybullhair.com) letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.